Fulfillment Policy

Generally, online training course orders are NOT eligible for refund or cancellation to a course. We MAY approve a refund/transfer request provided the Student meets the following requirements:

  1. The Student MUST notify us of their desire to transfer or cancel IN WRITING within 24-hours of placing the online order. Requests MUST be sent via email (VERBAL requests are NOT accepted) to the following address: admin@zencityacademy.com AND;
  2. The Student must NOT HAVE EXCEEDED the MAXIMUM training TIME ALLOWED for ANY online course:
  • Courses with a TOTAL course time of 30 minutes to 1-hour: 10 minutes MAXIMUM
  • Courses with a TOTAL course time of 1-hour to 2-hours: 15 minutes MAXIMUM
  • Courses with a TOTAL course time of 2-hours to 7-hours, 59 minutes: 20 minutes MAXIMUM
  • Courses with a TOTAL course time of 8-Hours or more30 minutes MAXIMUM

If the request is made AFTER 24-hours OR the student has completed MORE THAN the MAXIMUM allotted training time (indicated above), your tuition is NON-REFUNDABLE.

Other Terms and Conditions:

  • Orders placed with a  “Discount Code” are NOT eligible for a refund, cancellation, or transfer. NO EXCEPTIONS.